Designing the systems behind great work

Hi, I’m Megan

I’m an Business Operations Program Manager who keeps teams moving and work flowing. I help teams stay aligned, focused, and clear on what’s next, so they can deliver great experiences without the chaos.

With 15 years in project and program management, including 13 in business operations, I’ve supported both hardware and software product development as well as the creation of substantial digital work products. I hold an MBA and PMP certification, and I’m known for calmly bringing structure to ambiguity, creating systems that scale, and making sure the right people have what they need to succeed.

Right now, I’m freelancing with small businesses to build simple, sustainable systems. I’m also exploring full-time opportunities in operations, while remaining open to freelance projects and fractional leadership roles.

Areas of Expertise

Business Operations Strategy

Program Management

Governance & Frameworks

Cross Functional Team Management

Capacity Planning

Audit Readiness & Documentation

Process Design & Optimization

Career Highlights

Senior Program Manager / Business Operations Manager

January 2022 – September 2024

Overview
Drove operational excellence across Dell’s Experience Design Group, leading enterprise-wide transformation initiatives and managing high-visibility product development programs.

Key Achievements

  • Reduced meeting time by 20% by redesigning the UX Metascrum process.

  • Improved cross-team collaboration by integrating design work into sprint planning.

  • Reclaimed up to 20% of team capacity monthly by enabling consistent use of reusable design patterns and components.

  • Evaluated design program success through data analysis, using insights to refine processes and improve efficiency.

  • Oversaw operational systems for the front-end development of a confidential AI PC product initiative coordinating BIOS, software, and hardware design teams.

Impact
Strengthened collaboration between design and product development while unlocking significant team capacity and efficiency gains. Also helped deliver innovative hardware programs on compressed schedules while ensuring cross-functional alignment and executive buy-in.

Chief of Staff / Senior Operations Program Manager

January 2020 – January 2022

Overview
Served as a strategic operator and chief of staff during a high-stakes post-merger integration, translating leadership goals into aligned execution for a 100+ person design organization.

Key Achievements

  • Improved transparency and accountability by implementing structured reporting mechanisms.

  • Cut 50% of meeting time by optimizing the “Game Changer Awards” process.

  • Saved $750K annually by eliminating unneeded positions during organizational restructuring.

  • Maintained 100% training compliance for a 500-person department year-over-year.

  • Preserved $20K per quarter in awards funds by preventing expiration.

  • Partnered with HR and recruiting to shape team structure, hiring strategies, and leadership development.

Impact
Acted as a stabilizing force during organizational upheaval, ensuring clarity, alignment, and measurable savings while sustaining team performance.

Business Operations Program Manager

September 2012 – January 2020

Overview
Owned business operations and budgets for 75+ annual creative programs, serving as operational lead and financial controller for a large product group.

Key Achievements

  • Reduced audit prep from 40 hours to 2 hours by creating an Approvals Library.

  • Facilitated global weekly program reviews, cutting preparation time by 50% and aligning distributed teams.

  • Prepared and delivered executive-level updates on metrics, risks, and priorities for quarterly reviews.

  • Reclaimed five FTEs through a new capacity planning tool, unlocking over $1M in internal value annually.

  • Partnered with product, design, and engineering to streamline handoffs and improve efficiency.

  • Collaborated with HR and finance to align staffing plans, onboarding, and organizational changes.

Impact
Improved operational efficiency, financial oversight, and team alignment across global design programs, generating measurable time and cost savings.

*Note: All roles above were part of my 12-year career at Dell Technologies.